The arrival of management consultants brings Robert to his lowest ebb, and he is forced to control his emotions whilst dealing with a dementia patient whose daughter is in denial. Terry is pleased to see an old friend, Des, who has been drafted in as agency cover. But when he suspects Des of stealing controlled drugs, their reunion soon turns sour. A coach crash leads to an influx of injured football supporters, and as Christine comes across a copy of the missing X-ray, Robert announces that he is resigning.