The arrival of two high-dependency patients from the Intensive Care Unit and an incompetent agency nurse increase the stress and workload in Ward 17. Despite his reassurances to Terri, Peter has trouble dealing with Raelene Gregson, a difficult patient who he blames for setting in motion the events leading up to his wife's death. Von feels betrayed when she learns a young woman deceived her about how she contracted her illness. Jared covers for an overworked colleague's mistake but a second error results in him filing an incident report. Bron and Luke's relationship is made public much to their friends' delight.