After Sir Topham Hatt messes up his instructions for Kenji's passenger delivery, Thomas is asked to set things right! However, as Thomas follows Kenji's trail, he repeatedly forgets to ask his friends for specific directions, preventing him from catching up to the speedy electric engine. Realizing he has to pay more attention to details, Thomas uses his wits, listening skills, and the help of his friends to make it to Kenji and get the passengers to their destinations on time.